Refund policy

Refund Policy

We want you to love your Modern Crush pieces. If something isn't right, here's how returns and refunds work.

Returns

You can request a return within 30 days after you receive your order. To be eligible, items must be unworn, undamaged and in their original packaging, with proof of purchase.

For hygiene reasons, earrings can only be returned if they are unopened and sealed. Gift cards and items marked as final sale cannot be returned.

To start a return, email us at hi@moderncrushstudio.com with your order number. We will send you the return address and instructions. Items sent back without first requesting a return will not be accepted.

Return shipping

Return shipping costs are the responsibility of the customer, except when the item arrived damaged, defective or wrong.

Damaged, defective or wrong items

Please inspect your order when it arrives and contact us within 7 days of delivery if an item is damaged, defective or not what you ordered. Send a photo of the item and the packaging, and we will send a replacement or issue a full refund at no extra cost.

Promotions

When an order used Buy 2, Get 1 Free, each item is refunded at the price actually paid for it after the discount. If a return means the order no longer qualifies for the promotion, the value of the free item may be deducted from the refund.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may take additional time to post the refund.

Contact

Questions about returns? Email hi@moderncrushstudio.com.